Company Policy

Company Policy

In order to maintain our competitive edge, Miguel Mechanical Services Limited (MMSL)is currently in the process of attaining ISO 9001:2008 certification. The company sees the need for having its own in-house auditors to critically evaluate and advise, on a continuous basis, the quality of service being delivered to our clients, our job performance, and the quality of personnel assigned to specific jobs; thus ensuring that the company remain competitive in the job market.

Total Quality Management System

The Miguel Mechanical Services Total Quality Management Plan is as follows:

• * To achieve, maintain and improve the quality of our service
• * To improve the quality of our operations
• * To provide customer confidence that requirements for quality are being achieved in the level of service we provide

Our Quality Assurance is guaranteed by the following characteristics:

• * The ability to meet specifications
• * The ability to do the right things
• * The ability to do things right
• * The ability to meet stated and implied needs

To ensure that the Quality Management System Implemented at MMSL are realistically met the following drivers are implemented:

• * Measured cost improvement
• * Measured product and service improvements
• * “Pull-through” training based on need and a continuous learning organisation
• * Top management demonstrated commitment to a regular review, continuous improvement and a quality planning process

The MMSL management has made the commitment to lead the various projects as a means of ensuring that the Quality Management System of the organisation is adhered to. Each department within the organisation is represented. Thus,

• * Management is vocal and visible – demonstrating leadership, not just lending support
• * Implementation is a strategic cross-functional project with the necessary time and resource given to it

MMSL expects the following outcomes from our Quality Management System:

• * Maximum conformance to budget
• * Optimum workmanship
• * Maximum accuracy

To ensure an improvement in the quality within our organization the following will be implemented:

• * Purchasing requirements
• * Appreciation of requirements to test equipment
• * Internal audits
• * Training
• * Document control
• * Management responsibilities